Thank you for choosing Trichware LLC! We hope you are satisfied with your purchase of beauty, hair care, and hair removal tools. If you are not satisfied with your purchase, we offer a flexible refund and exchange policy to ensure your shopping experience is as pleasant as possible. Please read the following refund terms carefully.
- Refund Policy Overview
You can request a refund or exchange within 30 days of receiving the product. We accept returns of both opened and unopened products, but all returned products must be in resalable condition. - Return Conditions
Returns or exchanges are possible in the following situations:
The product is returned within 30 days of receipt.
The product is unused and returned in its original packaging.
The returned product should not have obvious wear or signs of use. - Return Process
To request a return, please follow these steps:
Contact Customer Service
Please contact us by email at austin@trichware.com or by phone at 857-857-8267, stating your reason for return and providing your order number. Our customer service team will provide you with return authorization and related guidance.
Preparing the Return Package
Please put the product back in its original packaging, ensuring all accompanying accessories and instructions are included. Be sure to clearly write the return authorization number on the outside of the package.
Mail the Returned Product
Send the package to the following address: 7262 GARFIELD AVE 104 HUNTINGTON BH, CA 92648
Keep Tracking
We recommend using a trackable mailing method to return the product and keep the mailing receipt for your records. - Refund Processing Time
Once we receive the returned product, we will check its status within 5 business days. Once processing is complete, you will receive a refund confirmation email, and the refund will be returned to your payment account via the original payment method.
Please note that bank processing of refunds may take additional time, typically 3-5 business days, depending on your bank’s policy. - Exchange Policy
If you wish to exchange a product, please follow the return process above and specify the product you wish to exchange when contacting customer service. After inspection, we will arrange for a replacement and shipment of the returned product.
We thank you for your trust in Trichware LLC and look forward to providing you with excellent products and services!